Little Blossoms Therapy Services provides Early Start Denver Model (ESDM) and behavior therapy services to children and is committed to providing the highest level of care for all our clients. Our programs and services for children and their families make it necessary to collect, store, and use personal information, including sensitive information about individual children and their families. We acknowledge and recognize the importance of ensuring that you are fully informed and involved in the therapy services we provide, and we respect your right to the privacy of your personal information. Therefore, authorizations for specific consents required across programs and services are included on the documents Little Blossoms Therapy Services requires clients to complete. Staff at Little Blossoms Therapy Services will not disclose third-party personal information with external professionals without authority and permission to do so and will only provide information to a third party that meets a lawful request.

Bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

What is Personal Information?

The Privacy Act 1988 (Cth) defines “personal information” as information or an opinion about an identified individual or individual who is reasonably identifiable:

• Whether the information or opinion is true or not; and

• Whether the information or opinion is recorded in a material form or not

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.

The Information We Collect and Purpose of Collection

The kind of personal information we collect from you will highly depend on how you use the website and the nature of a person’s involvement with us. We only collect your personal information where it is reasonably necessary in relation to one or more of our programs and services, or where the Law requires us to collect it.

The purpose for which we collect personal information is to provide you with the best service experience possible on the website. Without collecting your personal information, we would not be able to carry out our business and provide the program and services to you in accordance with the standards required by law.

The personal information which we collect and hold about you may include:

• Names, ages, genders, contact details, and other identifying information

• Developmental, medical, language, culture, and social histories (including medications, diagnosis, allergies, family histories, NDIS related plans and reports, and behavioral and wellness reports)

• Copies of identification documents

• Payment information and banking details provided to us for the purpose of making payments or receiving payments or rebates from NDIS

• Personal information contained in forms, applications, queries, or feedback about you and your child (including language spoken at home, religious beliefs, ethnic origin, etc.)

• Usage data – such as your IP address, specific pages or buttons you have clicked through on our website, websites that may have directed you to our sites, information on the device you are using, and your wider geographic location

We may also collect personal information from agents, external health professionals, employees, representatives, contractors, or third parties. Little Blossoms Therapy only collects personal information that is necessary for us to provide services to you and your child.

How We Use Your Personal Information

We collect your personal information to deliver, evaluate, and improve the programs and services we offer at Little Blossoms Therapy Services. Your information may be seen or used by people working for Little Blossoms Therapy Services. We require you and your child’s information for the purpose of:

• Administrative work to manage our business

• Billing management (directly with you or through insurers/agencies)

• Discussion between external health professionals, stakeholders, educational professionals, and therapists in relation to your child’s care

• Discussion with insurers

• Insurance or compensation or other claims or litigation

We may also use your personal information to provide you with promotional information or news about our programs and services that may be of interest and relevant to your child. You have the right, at any time, to let us know that you do not want to receive this type of material.

We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information directly from you. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.

Keeping Your Personal Information Secure

Little Blossoms Therapy Services ensures that we take reasonable steps to keep your personal information up to date and complete. If your personal information has changed recently, we ask that you inform us immediately so we can update your record in our system. This will allow us to support you and your child with the utmost care and attention.

We understand your concerns regarding the privacy of your personal information, especially your health information. We are dedicated to implementing reasonable measures to prevent unauthorized access, modification, disclosure, misuse, or loss of your information, as mandated by law. Additionally, we have data protection measures in place, including password-locked computers for electronically stored personal information. We will immediately destroy or permanently de-identify personal information that is no longer required for any purpose for which the information may be used or disclosed under the Australian Privacy Principles, subject to any other laws or regulations requiring records to be retained.

Contacting Us

If you have any questions, concerns, or complaints about the Privacy Policy, or our programs and services at Little Blossoms Therapy Services, please do not hesitate to contact us using the following contact details:

Phone number: 0401 124 191

Email address: chloe@littleblossomstherapy.com.au

We are committed to providing the highest level of care and support, and we value your feedback. We will promptly address any inquiries or complaints you may have about our programs and services.